Refund policy

Returns & Refunds

We want you and your pet to be happy with your AUMICOO purchase.

Change of Mind

If you change your mind, please contact us within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, unworn, unwashed and in its original condition and packaging.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are non-refundable.

Please contact us before returning an item. Returns sent without prior approval may not be accepted.

Damaged, Faulty or Incorrect Items

Please contact us as soon as possible if your item arrives damaged, faulty, or different from what you ordered. Where possible, please include your order number and photos of the item so we can assess the issue.

Where required under the New Zealand Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a repair, replacement or refund.

Nothing in this policy limits your rights under the New Zealand Consumer Guarantees Act 1993 or other applicable New Zealand consumer law.

Backorders

Some products may be available for backorder when they are temporarily out of stock. The estimated delivery timeframe will be shown on the relevant product page before purchase. Our typical backorder timeframe is approximately 8 weeks, but this is an estimate and may vary.

If there is a significant delay beyond the estimated timeframe, we will contact you with an updated estimate and available options.

If you would like to cancel a backorder before it has been dispatched, please contact us as soon as possible. If the order has not yet been dispatched, we will generally allow cancellation and issue a refund to the original payment method.

Refunds

Once a return has been received and assessed, we will let you know the outcome. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Non-returnable Items

For hygiene reasons, used, worn or washed pet products cannot generally be returned for change of mind. This does not affect your rights where an item is faulty or otherwise does not comply with applicable New Zealand consumer law.

Contact Us

To request a return, report a problem, or cancel an eligible backorder, please contact us using the contact details provided on our website.